Sale conditions

Purchases on are governed by these general sale conditions. The sending of the order is valid as acceptance by the buyer of these GCS at the time of sending the order confirmation. These GCS must be considered an integral and substantial part of the contract.

Mini zoo Rinaldi suggests the customer to consider and carefully read the conditions listed below, and to print and / or save them on another durable medium accessible to him.
With this contract, respectively, Mini Zoo di Rinaldi Denis sells and the Buyer remotely purchases, through telematic tools, the material goods indicated and offered for sale on the website
The products are illustrated on the website and described in the individual pages dedicated to them


To place an order directly from the site, fill the cart with the desired purchases and finalize the order choosing the payment method you prefer.
If you wish to place an order by email, contact the staff directly at the address: and indicate: name, surname, address, telephone number, email, product details.
If you would like to receive more information, send an email to: or contact the numbers: 0541 930006/3392154565 from Mon. to Saturdays during the opening hours indicated on our website

CUSTOMER CARE: Office no.: 0541 930006, whatsapp at +39.3392154565
Wire transfer:
CCR Gatteo branch
IBAN: IT 32 T 07070 67821 038 000 507434
The order will be dispatched after the payment receipt.
In case of payments with wire tranfer, please be so kind to consider the shipping times required from the courier together with the one necessary to receive the payment.
Ones Mini Zoo Rinaldi will receive the order together with the payment, will proceed with the courier booking.
Please note that shipping is available for products only (no live animals allowed)
The orders will be dispatched from our Wharehouse with Poste Italiane/SDA courier, within 5/6 working days.
Whether the product would be not available after sent the order, we will provide a voucher with the same total amount already paid which could be spend at the next order.  
Ones the customer will receive the order, the shipment will consider as closed.
The customer will verify that the products of the shipment correspond to the order placed. If there are complaints regarding damage or product defects, it must be communicated to Mini zoo di  Rinaldi Denis within 48 hours from the delivery.
In order to complete the return it is necessary to send an email to, specifying: name, surname, product bought and the reason of return.
Mini zoo Rinaldi will accept the return of goods if due to causes attributable to it, in the event that the product does not correspond to the customer's request. In such cases the Mini zoo Rinaldi company will replace the product, sending it at its own expense. The packaging and the product must be intact. The product must be completely intact in its parts and must not be opened or tested. The return must be delivered to: MINI ZOO di Rinaldi Denis, strada Termine due, n ° 7, 47043 -Gatteo-

The cost of shipping costs may vary according to the weight and volume of the package and is calculated automatically according to the goods inserted in the cart. Expenses include packaging costs and handling costs.
It is possible to contact the company directly and arrange a delivery by company vehicles (with animal transport authorization), in the case of fragile goods (such as glass terrariums) or live animals. 
*This offer is not valid for food sacks of 20kg, and for shipping destinations outside Italy.

Below the prices table: 
(except Calabria/Sardegna/Sicilia)
0-10kg                          Gratis                        Gratis
11-50kg                         € 5,00                        € 8,00
50-100kg                        € 10,00                       € 15,00

Shipping costs for orders below €59 or that include at least a food sacks of 20kg: 
(except Calabria/Sardegna/Sicilia)
0-3kg                         € 5,20                        € 7,20
4-5kg                         € 6,20                        € 8,20
6-10kg                         € 7,50                        € 9,50
11-20kg                         € 10,20                       € 12,20
21-50kg                        € 13,50                       € 15,50
50-100kg                         € 19,00                       € 22,00

Shipping costs in european countries*:
*if your country is not on the list, please send us a mail on and we will provide you the shipment cost.
0-2kg€ 6,70€ 8,60€ 6,90€ 8,90
2,1-5kg€ 7,30€ 9,00€ 7,70€ 9,40
5,1-10kg€ 8,20€ 9,60€ 9,20€ 9,80
10,1-15kg€ 8,80€ 10,30€ 10,30€ 10,50
15,1-20kg€ 9,90€ 11,10€ 11,80€ 11,10
20,1-31,5kg€ 11,50€ 12,40€ 14,20€ 12,30